Shipping policy

Shipping Policy

Last updated: 19 June 2026

This Shipping Policy explains how The Good Aunty Pty Ltd processes, fulfils, and delivers your orders. We want you to shop with confidence, so please take a moment to read it before placing an order.

1. About Our Shipping

This Shipping Policy applies to all orders placed through www.thegoodaunty.com.au with:

The Good Aunty Pty Ltd

  • A.C.N.: 699 119 116
  • A.B.N.: 46 699 119 116
  • Registered Office: 82 Oldaker St, Devonport, TAS 7310
  • Business Location: 4/185 Victoria Square, Adelaide, South Australia

References to "we", "us", and "our" throughout this policy refer to The Good Aunty Pty Ltd.

2. Order Processing Times

Every order begins its journey the moment you click "buy". We aim to process and prepare orders within 1 to 3 business days of receiving your payment.

Processing time covers order confirmation, payment verification, and preparing your items for dispatch. It does not include the time your parcel spends in transit.

Orders placed on weekends or public holidays are processed on the next business day. During busy periods, such as sales and holidays, processing may take a little longer. We will keep you informed if there are any delays.

3. Dropshipping Fulfilment

We fulfil many of our orders using a dropshipping model. This means some products are shipped to you directly from our trusted third-party suppliers or manufacturers, rather than from a warehouse we own or control.

We act as your retail seller, while dispatch and delivery may be handled by our supply partners. This approach lets us offer a wider range of products without holding heavy stock — but it also shapes how and when your order arrives. Here's what that means for you:

  • Some items are sourced and shipped from suppliers based both in Australia and overseas.
  • Delivery timeframes depend on the supplier's location and the destination you've chosen.
  • We carefully select our partners to keep quality and reliability high.

Whoever physically ships your goods, we remain responsible to you as the seller under Australian Consumer Law.

4. Estimated Delivery Timeframes

Once your order has been dispatched, estimated delivery times are as follows:

Domestic shipping (within Australia):

  • Standard delivery: 5 to 12 business days
  • Items shipped from overseas suppliers: 10 to 25 business days

International shipping:

  • Standard delivery: 10 to 30 business days, depending on the destination and local customs processing.

Please treat these timeframes as estimates rather than guarantees. Delivery times can vary based on the supplier, the carrier, your location, and circumstances outside our control.

5. Separate Parcel Deliveries

When you order more than one item, your products may be sourced from different suppliers. Because of this, your items may arrive in separate parcels at different times.

If part of your order arrives before the rest, there's no need to worry. The remaining items are likely still on their way. You can always check the tracking details for each parcel, or reach out to us if you'd like an update.

6. Shipping Costs

Shipping costs are calculated at checkout before you confirm your order. The final amount depends on:

  • the products you've chosen;
  • the supplier fulfilling your order; and
  • your delivery address.

From time to time, we may offer free or discounted shipping promotions. Any such offer will be clearly displayed on our website. For international orders, please note that import duties, taxes, or customs fees may apply. These charges are set by your local authorities and are your responsibility as the customer.

7. Tracking Your Order

Once your order is dispatched, we'll send you a confirmation email with tracking details where available. You can use this information to follow your parcel's progress.

Because some orders ship in separate parcels, you may receive more than one tracking number. If your tracking details haven't updated after a few days, please allow a little extra time — carriers occasionally take a moment to register new parcels in their systems.

8. Delays and Exceptions

We work hard to get your order to you on time, yet some things sit beyond our control. Delays may occasionally happen due to:

  • customs clearance and international processing;
  • carrier disruptions or peak-season volumes;
  • weather events or other unforeseen circumstances; or
  • incorrect or incomplete delivery addresses.

To help your order arrive smoothly, please double-check your shipping details at checkout. If your parcel seems significantly delayed, get in touch and we'll do our best to track it down and help resolve the issue.

9. Your Consumer Rights

Nothing in this Shipping Policy limits your rights under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

You are entitled to certain guarantees that cannot be excluded. If goods are not delivered within a reasonable time, or arrive damaged or faulty, you may be entitled to a remedy. We're committed to honouring these protections, regardless of which supplier dispatches your order.

10. Contact Information

Have a question about your delivery? We're here to help.

The Good Aunty Pty Ltd

  • Registered Office: 82 Oldaker St, Devonport, TAS 7310
  • Business Location: 4/185 Victoria Square, Adelaide, South Australia

We aim to respond to all shipping enquiries promptly.